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zip won't "turn on"

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‎04-10-2016 11:14

‎04-10-2016 11:14

My zip shows a blank screen. Tapping does not help. I removed the battery, waited 10 seconds and then put it back (as was advised in the troubleshooting section). Still nothing. My dashboard indicates a full battery. Any clue why my zip is blank? *sigh*

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‎04-10-2016 15:49

‎04-10-2016 15:49

It's great to see that you've visited the Fitbit Community @clueless1. Thank you for your efforts while trying to resolve this issue before contacting us. Please follow these instructions that might help to get your Zip back on track. If this doesn't work, please get in touch with the Support team. Let them know the workarounds performed so they can provide further assistance.

 

Catch you later. Cat Happy

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‎04-10-2016 18:07

In response to EdsonFitbit

‎04-10-2016 18:07

Did you check these contacts, especially the side one.

Screenshot_2016-04-10-09-04-35.png

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