Hello,Can't find anything online. Recently on a trip, my versa appeared to take water damage and stop working. The watch now has no screen and cannot sync up to account. Tried to switch to my daughter's account from family profile but it just cycles...
I can't switch to child account anymore, always saying something went wrong try again later. I've done all the steps explained multiple times, even reset the Ace 3 that is now unusable because it is stuck in the set up screen. So frustrating we just...
I cannot add my child to my google account. The “add child” button doesn’t even activate and when I get around thag, the message is “fit bit cannot use this google account” suggesting maybe it’s links to a school or workplace account, which it is not...
I want to move my account to Google but because I have child accounts linked which I can't seem to access there is no way I can find to migrate the account to Google. Is there a solution?
Shocked that the set up for a fitbit for teens is still not possible. Only the "baby" version (Ace?), which my 11 year old rejected. And then when my child turned 13, we tried to set it up, and it is not possible, unless you 100% stop supervision. ...
Is there any FitBit to track my kids’ heart rate, steps and location simultaneously and in real/live time with my iPhone?
My child's Fitbit stopped syncing. It's no longer connected as a device under my account. I can see her child account but that's it. We don't remember her google account email address (made one up just for this since little kids don't need/want a goo...
I have a Versa 4 and my young daughters have Aces. They are YOUNG so don’t have email addresses or mobile phones, NOR do I want them to have them yet.Can I not migrate us as a FAMILY using just my iPhone and email addresses?
I’m in the process of switching to Google Fitbit and it is such a pain. I had to delete my kids accounts just to move my own over. Now I need to create a new account for my kid, but only the Google family manager can do that? My husband doesn’t even ...
Hi, When trying to re-add my child's Ace 3 to her phone, I accidentally migrated her child Fitbit account to my gmail account. Trying to add the Ace 3 kept giving an unknown error. Perhaps as it is not a child gmail account?It also means that I cann...
My daughter is 11, but has an adult fit bit that she purchased second hand. The fit bit app will not let her connect her device, it only gives her child (ace) options. Is there a way to fix this? Moderator Edit: Clarified subject.
I'm trying to delete my kids' old account they no longer use so I can move my account to Google and add my new Google watch. I have chosen the delete or remove account for both the kids accounts and it's showing pending deletion. Is there a way to sp...
Hello, I am trying to set up a Fitbit Inspire 3 for my child, but I have been unsuccessful so far. We already have a Google Family setup, which I manage through Google Family Link, but I can't find the family group in the Fitbit app and there doesn’t...
I have a charge 6 and was trying to sink it to my new android S25 phone. I cannot add the device because I'm being forced to switch the account to Google. It will not let me do so because I have child accounts.Neither of these accounts have been used...
Is it impossible even though my family account is registered? Moderator Edit: Formatting.
I changed to kids view and can’t return to my view. I can’t log out of her account. If I go to ‘switch profile’ it bounces me back to her account. There is no family tile, just friend tile.
I setup my google account as a family manager and created a child google account. When I went to add my ace 2 device to my fitbit account the "add child" button doesn't work. I keep clicking it but nothing happens. What do I need to do differently to...
Hi, i have to set up a kids device via Google family link for a child. This is my fifth kid so Google won't let me add another child. Can i set up a kids device avoiding Google family?
I have read numerous messages, all with the same answer from you with regards to the issue of the screen on a kid’s Ace 3 not being visible as it’s not bright enough.I have tried following the steps that suggest restarting and this does not work (as ...
I have a 13 and 15 year old that I purchased Inspire 3 devices for. I need to know how to add these devices to their accounts. They are above the age that require the Ace models, but only those show up as an option. Moderator Edit: Formatting.
Is fitbitusa.com legit?I kept getting error messages when trying to purchase from this site. Bad Gateway. Credit Card not supported. I finally cancelled the transaction. Going to be monitoring my cards for fraud for the next while.Anyone have any exp...
My family and I are stoked about the new family quest feature. Gets us out and doing things together and is fun. I noticed though that the app only tracks my steps through my phone and I cannot use my Fitbit to track steps. My whole family has Fitbi...
My daughter wanted an Inspire 3 but when I try to set it up on her phone, it only gives me Ace options (I assume due to her age). How do I get her Inspire 3 to link to her phone? I have my own Inspire 3 so I can't put it on my phone. Thanks.
I purchased a charge 6 for my 14-year-old. His Google account is under our Google family. When he tries to sync with the watch it asks for a parents assistance. The only options he is given after that are children's watches, IE the ace. How do I adju...
Hello there internet or whomever is searching for how to do this. I just got it to work and this is how.Originally my 13 year ol was only 12, but I bumped her birthday forward a couple months in Family Link. I then let two days pass. On the first ...
I'm trying to connect my old charge 5 to my child's Google account but it just keeps giving me an error message. Her account is managed by me on family link but she's over 13. She used T have an ace 3 connected but she lost it and I can't login anymo...
For anyone looking to set up a Fitbit for young kids, you can’t do it without an email address for each child. They make it sound like you can add a child under 13 with a family account, but it still requires an email address for them. Not sure h...
I’m using an iPhone and am stuck in kids view. When I select “Switch profile in Family” a white screen flashes up briefly before reverting back to the screen where I can select “switch profile”. I have two kids linked to my profile and was able to ge...
I have 2 teens with ace 2 devices. They have been using them for 5 years with no issues. Now we cannot login. I gave migrated my Google account. (I was the adult on their child account) They cannot login, or set up their own fitbit account as their a...
Hi, I've deleted my kid's (8yo) fitbit account and app from his phone a while ago. Now I'd like to reactivate it, but when we try to do so, the Android app gives us a message "Because you've deleted the fitbit account from the Google profile, you nee...
For months the Fitbit app has had a glitch where it gets stuck in kid view and it won’t let me switch back to parent view. Restarting my phone, the watch etc…, force quitting the app, none of these suggestions work. The only thing that works is delet...
I see there are threads on this dating back more than a year. This bug is NOT FIXED. I followed all the instructions on those “resolved” threads, including having to set up an individual gmail account for my six-year-old (!). Still, I am unable to ad...
Hello y'all, so my spouse has been trying to view our child's Fitbit profile for her states. I am the family manager & I have her within my circle including our child. I am able to create & connect my child's device which I can view through my phone ...
My child rebooted his Inspire 3 smartwatch. Can I easily reconnect it to his account? Moderator Edit: Formatting.
In the app, I can no longer see my children's accounts or sync them. When I go to the "you" tab and then to "family," I receive the popup message to create a family account, but I already have one. If I then click "create family" it tells me "famil...
I apologize if this has been addressed. But after an hour and a half of dedicated time to figuring this out through searches and being on the chat for half an hour (who wad unable to help). I figured out how to add supervised children (under the Fami...
We live in US and the kids are enjoying the watch.But they wanted to communicate with their Gramma that lives in Brazil. I added her Google account, but when she follows the link the Brazilian app store says the app isn't available in Brazil.How can ...
I’m unable to switch back to the parent view. Using the most current update - I’ve tried closing and restarting my phone (iPhone, also up to date). There isn’t even the option to log out of the app in the kids view to log onto my account. Please f...
My son is 14 but there is only the option to add the Ace to his acct. Since he signed up with his google and we have family Link i dont know if thats why he did it but we cant add my old charge 4 for him to use. Moderator Edit: Clarified subject.
Hi All,my 11 year old lost his mind when he got an Ace 3 for his bday today. We got it all set up, but by evening, he was getting notifications for events in my calendar. Why? I’ve gone through his notification settings and there isn’t even an option...