I'm attempting to migrate my Fitbit account to Google but seem to be blocked at every step.Our accounts are currently set up as follows:My Fitbit account has two child profilesAll members of our family have Google accounts that are part of a Family L...
HiI can't set up family account to set up Childs ace 3I bought a ace 3 for my daughter, im not a Fitbit user so had to set an account up 1st. I used my google account to log in. I set up my family how ever on my family it just sayto add children, mak...
I cannot figure out where to find the create family account option. I have tried to update the app, like it was suggested, but i just installed it today so shouldnt it be updated already? I am ready to give up and return the Ace3. I've spent hours...
Like so many posts here, I am trying to setup my child's Fitbit Ace with the Fitbit app.We've had the device for a long time. No issues with using a normal (non-Google) Fitbit app. I had my phone setup with my Fitbit account. The Fitbit account wa...
hi. Hoping somebody can help me. My son had a Fitbit ace 3 kids but unfortunately it turns out, he’s allergic to the nickel in the watch itself. Therefore I have deleted his account from my Guardian account. I have since sold his watch on secondhand ...
I have finally managed to add my child to my fitbit account so i can swap between him and myself but i now cant set up any device to his account - it tells me to log in via his google account which i do and it just loops round. They are part of my go...
Purchased a Versa watch for my 12 yo and found she can't use it because she is under 13. Google/Fitbit did not put this disclaimer anywhere on the box or pop up window when setting up. FIRST FAIL Luckily, my child is now 13 and I've removed all guard...
Hi, I need help here.I've a fitbit user since 2021 all the way back from my home country Philippineslast year, we moved here in Canada.for some reason, my charge 4 won't sync with fitbit mobile app - if i remember it right due to location (PH-CA)?I j...
Has anyone sucessfully navigated this new google family link account system? Compared to being able to quickly switch to Kids view ,this is way more complicated and not user friendly at all, especially for kids. Trying to change time on ace 3, have s...
I have ace3 for my child, and it needs a child account. Google child account must be supervised, and fitbit will not let supervised account login. Moderator Edit: Clarified subject and updated label
I've read through a good portion of the pinned thread on this forum, and it doesn't appear that FitBit or Google have been able to address the issue.Short story: I have a Supervised Google Account for my 9-year-old which works great for YouTube and ...
Ever since I have downloaded the new app, I keep having to re add my devices. I have a versa 2 and my children both have Ace 3s. In the old app, no matter how long I didn’t open the app for, our devices were always saved and just needed to be synced....
jeez what a faff! so my daughter is 13, she has a Google account as part of my family account. I have bought her an inspire but it won’t let her sync to it. I’ve see that ace’s are for kids accounts but she’s 13! Is it because her Google account is l...
My daughter got a Fitbit account created 24th of December. We tried a device but it was not a kidwatch, so did not work. We deleted her account and sent the watch back. A week later she picked a fitbit kids watch instead, andnow we can not register h...
My 13 year old daughter would like a Fitbit, but the Ace is too childish. Which Fitbit could she use? Moderator Edit: Clarified subject and updated label
Hello,My daughter received an Ace3 for Christmas and every time I try to set up a family account I get the below loading message. I’ve tried multiple times over the last 24hrs and updated my app. Any advice please as my daughter is desperate to wear ...
fit bit not connect with mobile
Hi all, I hope someone can help me...... I can't seem to set up my old Alta on my sons phone (he is 13) how can I do this please? I need him to have the notifications buzz through to him as he forgets to turn his phone off silent after school. Does ...
I have a Versa 4 for my child. I am trying to set it up with the child's phone but the app only shows the Ace versions of the Fitbit. How do I add a Versa 4 to the child's phone?
Afternoon, I have oxygen saturation (SP) on my verse 3 watch but I can’t seem to access the monitoring/tracking data on the Fitbit app on my phone, does anyone know if this can be done? Thanks
My daughter received a FitBit Ace 3 for Christmas and after initial setup it appears that I have to manually set it up every day for the information to sync. My son has had a FitBit 2 for a few years and when I set up my daughter's fitbit his accoun...
I spent from Christmas Eve to figure it out to add the fitbit ace kids for my niece I follow the steps still getting the same thing over and over its getting frustrated its supposed to be easy but fitbit move to google and getting to complicated and...
When I try to create a Family Account on the Fitbit app, I am unable to do so. The app freezes and remains as pictured below:Additionally, I've noticed that this problem only affects iPhone users. If you use an Android device—or any other non-iOS pro...
Hi, I hope you can help me with this. I spent hrs to add my son' new Ace 3 device to my Fitbit app, bit no joy. I'm already the main guardian on the Fitbit app. My son ha neither a mobile phone nor a tablet. I just downloaded the Family Link app on m...
We got our 13 year old son a Fitbit Versa 4 for Christmas, except when setting it up, the only option we have is to add an Ace. He is 13 and we have switched his google account to have control himself so we no longer control his device on Family Link...
I know this has been posted about before, but I have tried all of those recommended steps and I still have no option to create a family account within my fitbit app. For reference, I use a Google Pixel Pro 6. I already have and use a fitbit account a...
Hello all,I'm a Charge 5 user and we got my son an Ace 3 for Christmas. I've been trying to set up a family account on my app but doesn't seem to work and even desynced my device as I noticed the next day. Have tried a few times, but same result. Bit...
Hi, I need help, its Xmas day so appreciate any answers.I have 2 new kids fitbits and tried to register. You have to via google.Got through the steps, but on mobile verification with google when making their accounts it says There was a problem verif...
Daughter, 14years and based in Belgium, has an Android phone. Next month she is 15. She and her sister are under my Family Link account. It's impossible to install a Inspire 3 device, it only shows Ace devices. How can I archive this?
Hello,My children were previously sync'd to my Fitbit account and now I can't access their accounts or sync their devices. I have been prompted to transfer to google for Fitbit but when I try, I can't do it because my partner's account (that he has a...
Back in 2018, a thread began regarding Fitbit allowing more devices to be available for kids accounts. The thread was closed out in 2020 and other threads remain open up until September 2023. Bottom line, now that Google is in charge here, can we ple...
Hi, I am trying to set up my son with an Inspire 3. He, and His account, are over 13 but is on our family account. Is there really no way to add a real Fitbit to his account simply because we have it linked to a family account? Moderator edit: for...
Ever since the app has been upgraded everytime I switch to my child’s ace 3 to sync their device and then return to parent view the app loses connection with my inspire 2. I close the app and restart it but it makes no difference, it can no longer se...
Hi the my family option is missing from my app so I can’t change between my account and child’s account. If I go to set up a device, the my family page comes up and shows the child’s device
I can finally migrate my family to Google, but I am required to create a new Google account for my child only
When I switch from kids view to my own stats, all data is lost. Very frustrating when you’re trying to keep track of progress. Has anyone else had this issue and can you tell me how to fix it? I’ve logged out, logged back in again. Reinstalled the ap...
Terrible devices for children unless you buy an ace. Nowhere does it advertise this - If you buy a device which is not an ace (we bought an inspire 2) it will not connect to your child's phone while parental controls are in place. After no reply to a...
I contacted Support few weeks ago regarding 1 of my 2 children's progress report was not emailed to me and it was resolved. Last few weeks as usual , both reports were sent OK. ....But today again, only 1 of my 2 children's progress report was not ...
I had the same problem as hundreds if bot thousands of users are having with the Ace 3 in setting up the device for my daughter. If i logged in under my account it could see my childs account in my family group when one was created. If i logged in wi...
This link is very prominent on right side bar. Manage Family Accountit is supposed to go to here: http://help.fitbit.com/articles/en_US/Help_article/2347/It redirects to something unrelated to Family accounts.https://myhelp.fitbit.com/because the ...