Heart Rate, Steps & Location Tracking
Is there any FitBit to track my kids’ heart rate, steps and location simultaneously and in real/live time with my iPhone?
Forum Posts
Lost access, not linked, can't remember email
My child's Fitbit stopped syncing. It's no longer connected as a device under my account. I can see her child account but that's it. We don't remember her google account email address (made one up just for this since little kids don't need/want a goo...
Don’t want email accounts to migrate 2 young kids with my account from Fitbit to Google
I have a Versa 4 and my young daughters have Aces. They are YOUNG so don’t have email addresses or mobile phones, NOR do I want them to have them yet.Can I not migrate us as a FAMILY using just my iPhone and email addresses?
Google Family and Fitbit query
I’m in the process of switching to Google Fitbit and it is such a pain. I had to delete my kids accounts just to move my own over. Now I need to create a new account for my kid, but only the Google family manager can do that? My husband doesn’t even ...
Accidentally migrated child fitbit account to my gmail
Hi, When trying to re-add my child's Ace 3 to her phone, I accidentally migrated her child Fitbit account to my gmail account. Trying to add the Ace 3 kept giving an unknown error. Perhaps as it is not a child gmail account?It also means that I cann...
Fitbit app won't connect to device
My daughter is 11, but has an adult fit bit that she purchased second hand. The fit bit app will not let her connect her device, it only gives her child (ace) options. Is there a way to fix this? Moderator Edit: Clarified subject.
Deleting children's accounts
I'm trying to delete my kids' old account they no longer use so I can move my account to Google and add my new Google watch. I have chosen the delete or remove account for both the kids accounts and it's showing pending deletion. Is there a way to sp...
Can I set up an Inspire 3 on a Family account?
Hello, I am trying to set up a Fitbit Inspire 3 for my child, but I have been unsuccessful so far. We already have a Google Family setup, which I manage through Google Family Link, but I can't find the family group in the Fitbit app and there doesn’t...
Cannot delete child accounts so cannot move to Google
I have a charge 6 and was trying to sink it to my new android S25 phone. I cannot add the device because I'm being forced to switch the account to Google. It will not let me do so because I have child accounts.Neither of these accounts have been used...
Resolved! How to access Fitbit child account data?
Is it impossible even though my family account is registered? Moderator Edit: Formatting.
Stuck in kids view
I changed to kids view and can’t return to my view. I can’t log out of her account. If I go to ‘switch profile’ it bounces me back to her account. There is no family tile, just friend tile.
"Add child" button does not work
I setup my google account as a family manager and created a child google account. When I went to add my ace 2 device to my fitbit account the "add child" button doesn't work. I keep clicking it but nothing happens. What do I need to do differently to...
More than 4 kids - how can i set up device
Hi, i have to set up a kids device via Google family link for a child. This is my fifth kid so Google won't let me add another child. Can i set up a kids device avoiding Google family?
Ace 3 Screen too Dim
I have read numerous messages, all with the same answer from you with regards to the issue of the screen on a kid’s Ace 3 not being visible as it’s not bright enough.I have tried following the steps that suggest restarting and this does not work (as ...
Creating a Fitbit account for 13 and 15 year old that are not using Ace
I have a 13 and 15 year old that I purchased Inspire 3 devices for. I need to know how to add these devices to their accounts. They are above the age that require the Ace models, but only those show up as an option. Moderator Edit: Formatting.
Is fitbitusa.com legit?
Is fitbitusa.com legit?I kept getting error messages when trying to purchase from this site. Bad Gateway. Credit Card not supported. I finally cancelled the transaction. Going to be monitoring my cards for fraud for the next while.Anyone have any exp...
Please add ability to connect other Fitbit models for family quest
My family and I are stoked about the new family quest feature. Gets us out and doing things together and is fun. I noticed though that the app only tracks my steps through my phone and I cannot use my Fitbit to track steps. My whole family has Fitbi...
Inspire 3 for kids
My daughter wanted an Inspire 3 but when I try to set it up on her phone, it only gives me Ace options (I assume due to her age). How do I get her Inspire 3 to link to her phone? I have my own Inspire 3 so I can't put it on my phone. Thanks.
Charge 6 for a teenager
I purchased a charge 6 for my 14-year-old. His Google account is under our Google family. When he tries to sync with the watch it asks for a parents assistance. The only options he is given after that are children's watches, IE the ace. How do I adju...
Fitbit vs Google Family Link
Hello there internet or whomever is searching for how to do this. I just got it to work and this is how.Originally my 13 year ol was only 12, but I bumped her birthday forward a couple months in Family Link. I then let two days pass. On the first ...
Fitbit and family link
I'm trying to connect my old charge 5 to my child's Google account but it just keeps giving me an error message. Her account is managed by me on family link but she's over 13. She used T have an ace 3 connected but she lost it and I can't login anymo...
Child account no email
For anyone looking to set up a Fitbit for young kids, you can’t do it without an email address for each child. They make it sound like you can add a child under 13 with a family account, but it still requires an email address for them. Not sure h...
I’m stuck in kids view
I’m using an iPhone and am stuck in kids view. When I select “Switch profile in Family” a white screen flashes up briefly before reverting back to the screen where I can select “switch profile”. I have two kids linked to my profile and was able to ge...
Logging in a teen with a supervised Google account
I have 2 teens with ace 2 devices. They have been using them for 5 years with no issues. Now we cannot login. I gave migrated my Google account. (I was the adult on their child account) They cannot login, or set up their own fitbit account as their a...
How to reactivate kid's deleted account?
Hi, I've deleted my kid's (8yo) fitbit account and app from his phone a while ago. Now I'd like to reactivate it, but when we try to do so, the Android app gives us a message "Because you've deleted the fitbit account from the Google profile, you nee...
Cannot switch back to parent view
For months the Fitbit app has had a glitch where it gets stuck in kid view and it won’t let me switch back to parent view. Restarting my phone, the watch etc…, force quitting the app, none of these suggestions work. The only thing that works is delet...
Can’t add child to Ace 3 - STILL NOT SOLVED
I see there are threads on this dating back more than a year. This bug is NOT FIXED. I followed all the instructions on those “resolved” threads, including having to set up an individual gmail account for my six-year-old (!). Still, I am unable to ad...
Spouse unable to view child states
Hello y'all, so my spouse has been trying to view our child's Fitbit profile for her states. I am the family manager & I have her within my circle including our child. I am able to create & connect my child's device which I can view through my phone ...
Resolved! Can I Reconnect my Child's Inspire 3 Easily when I Rebooted it?
My child rebooted his Inspire 3 smartwatch. Can I easily reconnect it to his account? Moderator Edit: Formatting.
Can't view children accounts
In the app, I can no longer see my children's accounts or sync them. When I go to the "you" tab and then to "family," I receive the popup message to create a family account, but I already have one. If I then click "create family" it tells me "famil...
Solution - Adding existing Google child(ren) accounts and getting error message
I apologize if this has been addressed. But after an hour and a half of dedicated time to figuring this out through searches and being on the chat for half an hour (who wad unable to help). I figured out how to add supervised children (under the Fami...
Kid based in US trying to communicate with Grandma in Brazil
We live in US and the kids are enjoying the watch.But they wanted to communicate with their Gramma that lives in Brazil. I added her Google account, but when she follows the link the Brazilian app store says the app isn't available in Brazil.How can ...
Can’t switch back to parent view
I’m unable to switch back to the parent view. Using the most current update - I’ve tried closing and restarting my phone (iPhone, also up to date). There isn’t even the option to log out of the app in the kids view to log onto my account. Please f...
Unable to add my 14 year son to our Family Account
My son is 14 but there is only the option to add the Ace to his acct. Since he signed up with his google and we have family Link i dont know if thats why he did it but we cant add my old charge 4 for him to use. Moderator Edit: Clarified subject.
New to Fitbit kid’s Ace 3 getting my calendar notifications?
Hi All,my 11 year old lost his mind when he got an Ace 3 for his bday today. We got it all set up, but by evening, he was getting notifications for events in my calendar. Why? I’ve gone through his notification settings and there isn’t even an option...
Not able to migrate to Google account with children on ace 3.
I want to migrate to Google account, so I create one.on fitbit I click to migrate, but the ask my child to have a Google account. But I can’t create it… they are under 13 years old. What can I do ???thanks,
Can it just be a WATCH??? SET UP IMPOSSIBLE?!
Child <13y gifted ACE 3, just because they love watches, so it only ever need to tell the time (I've given up hope of it ever being more than this). Fitbit App downloaded. Sign in with my Google. Says child needs Google account. Set up Child Google a...
Don’t bother with children’s accounts!
As parents, we want to give our kids these fun products, like fitbits…for kids. We should not be required to share their personal information to setup an email account that they WILL NOT USE in order for them to use a Fitbit. Essentially these are su...
UNable to set up my kids versa 3
I bought a Versa 4 and my daughter wants to use my Versa 3 because of Long Covid. I wanted to set up the Versa 3 bit I only get the ace options. Also is family link blocking the fittbit app.Why isn't it it an option to select an used product for a ...
Resolved! Can't add children to family account
HiI can't set up family account to set up Childs ace 3I bought a ace 3 for my daughter, im not a Fitbit user so had to set an account up 1st. I used my google account to log in. I set up my family how ever on my family it just sayto add children, mak...