4.29 Fitbit app not syncing on iPhones

[Nicole1615]

Hello for the past few days I haven’t been able to sync my charge 5 with my Fitbit app on my iPhone. I have tried all the things that the help tells us to do. What else can I do?

Moderator Edit: Clarified subject

[dwin]

@JuanFitbit @Gordon-C Just downloaded Version 4.29 and still no historical data from August 26 forward - that is 63 days ago. One thing of note: on August 27th the last data reported was at 12:30PM. Everything after that is zeros.

In terms of syncing for the day - it still takes quite a few downward swipes to get it to initially sync for the current day. This is still better than 4.28.1 when you needed a failure to sync to appear before it would sync. After that it seems to sync better as the day progresses - just one or two swipes (usually one). In 4.28.1 it took quite a few swipes - usually culminating in the failure to sync before it worked. However the daily numbers are not seen in the day/week/month/year screen. (Maybe the first time you go to that screen under day you see the number - but then then next time it is 0).

[Pnutsgrammy]

I have uninstalled my 4.28 version in hopes it would download the 4.29 version but it is not available in the google play store on my phone. I updated my phone to the latest version. How do I find the latest 4.29 version to even download? It is only offering the 4.28. Everything says it is all updated, no apps to update in play store.

[dwin]

Mine was through the Apple App store. It did not show there was a new version available. I searched for the app and then saw that 4.29 was available.

[SnowySpring]

Sit and wait with the rest of us Nicole. It's a Fitbit issue.  😟

[penny26]

@Pnutsgrammy Sounds like you have an Android phone, as do I.  The latest update for Android is 4.28.2, as of October 29.  

[dwin]

It is now taking close to 20 swipes down to start the sync for the current day (need to get to a fail to sync message before it syncs). It does manage to keep me up to date on how the battery on the device is doing. No swipes needed for that. So the device and the app are communicating, just not on steps, calories, distance, and floors.

[MasterMetz]

Same here. Only the blue Fitbit logo on charger. iPhone user. 
all tricks that shown already done. 

[RiekoC]

Hello @Nicole1615 & @MasterMetz 

I've flagged the Moderator in other threads to let them know that the syncing issue is affecting some iOS users, not just Android users.

Please let us know which iPhone you're using as well as the iOS version.

[Nicole1615]

Mine seems to be working again

[anacmg9211]

I had been using my fitbit with my Galaxy but yesterday I switched to an iPhone 16 and I was doing the painful process of updating all my logins on the new phone and all that jazz. Of course one of my main things I wanted to switch was my Sense 2 so I could receive my notifications from my phone and also so my heart rate information keeps synching (I have a health condition and need to keep track of it). I got a prompt that it would be easier to switch if my account was synched with Google first I did that on my Galaxy, and then logged into the iOS app through Google. So far so good. Then I unpaired my Sense 2 from the Galaxy and while trying to pair to the iPhone, it would say it was paired but kept saying it was "Looking" and not sync anything. So I went online and on a different thread someone said delete the device from Fitbit app, uninstall the Fitbit app from the old phone and go through setting up the Sense 2 again as a new device. I followed the prompts on the app, I received the code on my Sense 2, put it in the app, and then shortly after got a "Something went wrong" message. It has been nonstop since then. I tried logging out of the app, uninstalling the app, restarting my phone, restarting my Sense 2, nothing is working and it is so frustrating. Does anyone know how to fix this? I just want to be able to use my Sense 2 again.

[Shananajamz]

There may be an update available for the fitbit device itself. Try pressing the side button for 10+ seconds until the device resets. It *might* begin to update itself. There was a time where I had this same issue (not on iPhone 16) and it took a fitbit app update to resolve. So the issue may be with app bugs, etc.

[Cthrushman]

My Sense will not sync with my iPhone.  I do not use Google.  I have repeatedly restarted both the watch and my phone and nothing works.  Watch is connected to iPhone Bluetooth.  Both devices are connected to power.  This has been going on for quite some time and now with the time change, I am unable to reset the time on my watch.  

[RiekoC]

Hi @Nicole1615 

Thank you for letting us know that your Charge 5 seems to be syncing properly again.

[MasterMetz]

No it’s not doing it after hours . It did work  but only worked half way for less than 4 hours. Lost some data and changed time and date. Now it’s same again, blue FB logo and can’t sync or find by Bluetooth. 
what a support. 

[Intrepid94]

Well, mine is not working, nor is my sister"s.  I have Iphone 14, she has the 16.  Have tried all the troubleshooting suggestions.  Now what?

[RiekoC]

Hello @Nicole1615 , @SnowySpring , @MasterMetz , @Intrepid94 

I've gotten confirmation that the team is aware of the syncing issue for some iOS users and have been working on fixing the problem.

If I learn of any updates, I'll report back.

For now, there isn't any troubleshooting we can recommend since this issue is on the Fitbit side.

[FatimaFitbit]

Hi there everyone!

Thank you all for letting us know about this situation and for updating us on it. I really appreciate your help and patience.

Our team is aware of the issue and they are working on finding a solution. 

@RiekoC Thanks for having us updated and for the help! 

For everyone who's having difficulties syncing your devices properly, let us know, if possible, which Fitbit app version you have. 

Please check if you can update your phones too and try for the meantime to restart your phones and try to set up your device again. For more information: How do I set up my Fitbit device? and Why can't I set up my Fitbit device? 

[dwin]

@JuanFitbit  I got an e-mail yesterday from fitbit support that said:

"Thanks for reaching out to the Fitbit Customer Care Team. It is a pleasure to continue assisting you via email. 

We apologize for the inconvenience you’re experiencing with your One and the pairing process. We are actively working on this issue, and we recommend keeping an eye out for an update to your Fitbit app. Please look for Update 4.28.3, as this should resolve the problem.After the update, please try setting up your device once more.

We hope it works smoothly for you! If you continue to experience issues, please let us know, and we will escalate your case."

Given that I am currently on 4.29 not sure what this means.

[FatimaFitbit]

Hi there @Cthrushman! Welcome to the Fitbit Community!

Thank you so much for informing us about this situation and for your efforts. 

Which phone model do you have? Have you already tried to update the Fitbit app?