help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active minutes and calories maxing out

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-08-2019 15:11

‎10-08-2019 15:11

For each time interval my active minutes and calories burned are maxing out. Data all in error. Happening since I updated my iPhone yesterday afternoon

Best Answer
0 Votes
1 REPLY 1

‎10-09-2019 13:06 - edited ‎10-09-2019 13:06

‎10-09-2019 13:06 - edited ‎10-09-2019 13:06

Hi @Crystal117, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please send me a screenshot of this inconvenience? You can refer to this post to attach an image into your post. Also, in the meantime I receive your reply, please try the following troubleshooting steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the iOS version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes