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Active minutes disappeared from app

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‎12-18-2019 23:37 - last edited on ‎12-19-2019 05:05 by Fitbit Moderator

‎12-18-2019 23:37 - last edited on ‎12-19-2019 05:05 by Fitbit Moderator

I had re pair my fitbit with my phone.

Why.is it not showing my active minutes. ?

There part of my daily goal

 

Moderator edit: updated subject for clarity

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‎12-19-2019 05:15

‎12-19-2019 05:15

Hi @TeresaGardner. Welcome to the forums.

 

Thanks for bringing this to my attention. It's odd that the active minutes aren't appearing and just to confirm, have you made sure your Fitbit was properly paired in your account? I'm asking this as if it's not there, the active minutes tile will also not be displayed. To ensure your Fitbit is connected, please try the following:

 

  1. Verify if the Fitbit app is updated.
  2. Open the Fitbit app and tap on your profile's icon.
  3. Tap on set up a new device.
  4. Choose your Fitbit and follow the onscreen instructions.

 

If after doing this the active minutes tile is still not appearing, please take a screenshot of what's displayed on the app and share it with me so I can further investigate. For instructions to attach a picture, check this post.

 

Let me know how it goes.

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