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Active minutes disappeared

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‎03-19-2018 20:19

‎03-19-2018 20:19

Earlier today after doing some aerobic stepping, my Fitbit logged me as having active minutes. It is now showing that I have 0 active minutes for today. What happened to them?

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‎03-20-2018 08:34

‎03-20-2018 08:34

Hello @susi1662, I hope you're doing well, it's nice to see you around. Smiley Happy

 

Thanks for bringing this to my attention. Tell me, which tracker are you currently using? Did the active minutes showed up after syncing your tracker? Is this the first time you've experienced this issue? At this moment I would like to suggest you to restart your tracker and your phone and monitor it for the next 24 hours. Then, take a screenshot if you're able to see active minutes when you sync your tracker, perform your activity as usual and if the active minutes disappear again, take another screenshot and reply to me with both so I can check this further. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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