Active minutes not counting correclty.

[JohnLManchester]

Is it just me, or is the activity minutes feature much more sensitive to pauses in activity than in previous versions of the iOS software? It seems now that pausing for just a few seconds - which is sometimes inevitable especially when running outdoors - now stops the count and I have to build up to the minimum period again before it adds any time to the count (that minimum time seems to vary too, anything between 7 and 10 minutes)

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @JohnLManchester, thanks for joining the Fitbit Community, it's great to see new faces around! 

This seems like a very odd situation, when did you start experiencing this issue? Which tracker are you currently using? Have you restarted it lately? It's also possible the Fitbit app is not updating the information correctly with our servers, which is why I would like to suggest you to go to the online Dashboard and check if your Active Minutes are correct in here. If so, I would like to recommend the following:

• Force-close the app by double tapping the home button and swiping up the app. 
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[JohnLManchester]

Thanks Marco.

I am travelling at the moment but I will reply when I get back and have a chance to apply your suggestions

John

⁣Sent from BlueMail ​

[MarcoGFitbit]

Hello @JohnLManchester, thanks for taking the time to reply, I hope you're having a great day! 

Once you're able to try the troubleshooting steps described in my previous post, please reply to me and let me know the outcome, I'll be waiting for your reply!

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[JohnLManchester]

Hi Marco

I've now had a chance to test your recommendations.

I am using a Fitbit one and had noticed the problem for about a week before
I first contacted you.

I used the Fitbit two days ago without making any changes and then looked
at the website dashboard. It had the same record of active minutes as the
iPhone app, which again seemed to be under recording my activity. However,
the record of 15 minute periods seemed wrong - for example one of the
periods showed only 7 minutes activity when I was pretty sure I'd been
continuously active.

I then rebooted the Fitbit, logged out of the app and logged in again and
for the last two days the Fitbit and app seem to be working normally again
and recording full activity.

So, thanks for the help, but if the problem occurs again, I'll let you know.

Regards

John

[MarcoGFitbit · Accepted solution]

Hello @JohnLManchester, thanks for coming back to me, I hope you're having an excellent day! 

I'm glad your tracker and app have been working normally for the past couple of days, in case you experience this situation again or if you need anything else, don't hesitate to reply, I'll be happy to help.