Active minutes not counting.

[Jayneyskye1]

Minutes not moving from48 minutes, got a iPhone 5se was working fine till my third day now minutes not moving 

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @Jayneyskye1, welcome to the Fitbit Community, it's great to see new faces around. 

Thanks for bringing this to my attention, I understand how important active minutes are for you. Which tracker are you currently using? Have you restarted it yet? Additionally, please remember that Active Minutes are recorded depending on the intensity of the exercise you're performing and your tracker will start counting them after 10 minutes of constant activity. 

If you have already restarted your tracker and the intensity of your activity is adequate, it's possible the app is not updating the information correctly, in which case I would like to suggest you to log out from the app, restart your tracker and log back in. Check if the active minutes update afterwards. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else.  

[Jayneyskye1]

Got it sorted, working fine now, thankyou for replying to question I had

Sent from my iPhone

[MarcoGFitbit]

Hello @Jayneyskye1, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping! 

[Chell53]

My charge 2 is doing the same thing. I walked at an active pace for approx 30 minutes and it shows 0 min activity. I have tried restarting and logging in and out, but it still is showing 0 min.

[MarcoGFitbit]

Hello @Chell53, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks for bringing this to my attention and for letting me know you have already restarted your Charge 2. Tell me, did your Charge 2 recorded an activity and the active minutes are not counting or did the tracker failed to record an activity? If it recorded one, please take a screenshot of it and reply to me with it so I can check this further.

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Chell53]

My charge 2 recorded an activity and the active minutes are showing 0. I am attaching a screen shot. I also have logged in/out and restarted many times.

[MarcoGFitbit]

Hello @Chell53, I hope you're doing well, thanks for taking the time to reply. 

I'm glad you have come back to me, unfortunately the screenshot you sent didn't come through. I will appreciate if you could send the screenshot again attaching it to your reply by following these steps.

Thanks for your patience and understanding, I'll be waiting for your reply.