Active minutes not showing correctly on weekly report.

[KayH88]

So my main display and Fitbit shows I have done 51 minutes but on the weekly goals for active minutes it’s showing 17 so the total amount for the week will not be correct when I get the weekly report 

anyone else having this issue?

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @KayH88, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention. In order for me to check this further I would like to ask you for some screenshots of how the active minutes are showing on your dashboard and the weekly report. That will be very helpful for me to determine which steps should we take next. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[KayH88]

Hi 

Thanks for getting back to me, if you have an email address I can send them to you as they are on my phone and my pc is not working at the moment 

thanks 

kay 

[MarcoGFitbit]

Hello @KayH88, I hope you're doing well, thanks for taking the time to reply. 

At this moment I would like to ask you to follow these instructions to upload your screenshots on your next reply. Please remember that having this information available in the forums will also help other users that might be facing the same situation as you. 

Thanks for your understanding, I'll be waiting for your reply. 

[1L-19]

Why is this issue showing that it's solved? Ain't nothing solved.