03-24-2017 02:34 - last edited on 03-25-2017 06:55 by MarcoGFitbit
03-24-2017 02:34 - last edited on 03-25-2017 06:55 by MarcoGFitbit
Have reset charge2, active minutes not showing on Fitbit, on feet all day, last time they showed was over a week ago
Moderator Edit: Clarified Subject.
03-25-2017 07:55
03-25-2017 07:55
Hello @Furgie, thanks for joining us, it's great to have you on board!
Thanks for letting us know about this issue. Our team is aware of the problem and is working to resolve it as quickly as possible. In the meantime, in order to update and refresh the information about active minutes in the app, please try the following:
I sincerely apologize for any inconvenience this situation caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please keep me posted.
03-25-2017 15:34
03-25-2017 15:34
03-27-2017 05:13
03-27-2017 05:13
Hello @Furgie, I hope you're doing well, thanks for taking the time to reply.
I'm very glad you were able to see active minutes in your app, please keep me updated and let me know if you're still able to see them or if they're still not showing up.
If you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members. Additionally, if you need anything else, feel free to reply!