Active minutes will not show up in days of activity

[DMilton]

On the app, it shows my active minutes, however it is no longer recognizing them in my days of activity on my dashboard. 53 minutes of activity were recognized Thursday (in addition to active minutes Friday and Saturday) however the last active day noted in my tracker was Monday. It isn't the fitbit itself, it seems to be the app. I deleted the app and reinstalled, no success.  Any help is appreciated!  

[MarcoGFitbit]

Hello @DMilton, have a warm welcome to the Fitbit Community, it's great to have you on board. 

This seems like a very odd situation, would it be possible for you to take a screenshot of what you're able to see and how it looked before you came across with this issue? That will help me check this issue further. 

Thanks for your patience, I'll be waiting for your reply. 

[DMilton]

The last time that days of activity was communicated to from active minutes was Monday, Oct 2.

Thanks for your help!

Sent from my iPhone

[MarcoGFitbit]

Hello @DMilton, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have sent the screenshots, at this moment our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, please update the Fitbit app as we have just released a new version recently (2.41.1)

I'm very sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply. 

[DMilton]

Hi Marco, 

I did do the update within the past week. Is this the one you are talking about? 

Thanks. 

[MarcoGFitbit · Accepted solution]

Hello @DMilton, I hope you're doing well, thanks for taking the time to reply. 

The latest version was released on 10/09 and is the version 2.41.1. Please go to the Fitbit app and tap on Account > Help to check that your version is this one. If not, go to the App Store and Fitbit should be under the Updates tab. 

I hope this resolves your inquiry, please remember that this issue is still an ongoing one and our team is currently working towards a solution so if the update does not resolve it, be assured that our engineering team is still working on it. 

Happy stepping! 

[DMilton]

It just started working again on its own.  It stopped for 9 days, Then started up again.  Not sure what was done, but I'm happy now!

[MarcoGFitbit]

Hello @DMilton, I hope you're having a great day, thanks for replying and letting me know your issue has now been resolved, I'm glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted. 

Happy stepping!