Activity hours range

[Andie65]

New to Fitbit … my Apple Watch died and I decided to come to Fitbit for a change - so far the adjustment is going well with the exception of the activity hour range.  I’ve adjusted it to be 6am-8pm and each day it seems to revert back to 9/5 which I suppose is system default … is this normal or am I missing a step?  Appreciate the guidance 

[RiekoC]

Hello & welcome @Andie65 , 

The Fitbit app is supposed to keep the Hourly Move hours when you make a change. It shouldn't return to the default, 9-5, on a daily basis.

Although it sounds like you just recently started using a Fitbit, please try uninstalling and re-installing the Fitbit app on your mobile device. This method was worked for many users when they were having problems setting up their Hourly Move hours

• Log out of the Fitbit app
• Uninstall the app from your mobile device
• Re-install the app
• Log back into the Fitbit app

Please let us know if this fixed your schedule. 

[Andie65]

How do you SAVE your selected active hours and avoid having it default back to 9-5 every time the app closes  / this is so frustrating - considering returning and going back to Apple 

[LZeeW]

Hi @Andie65   I merged your posts to a single thread to help keep things organized.  I use an iPhone, too, and dealt with the same issue.  I know you are new to Fitbit, but there are three different paths where you can change your reminders to move hours.  I think Fitbit is in the process of changing some iOS pages (they can be different from Android pages).

Please try this.  Tap on your device/battery icon in the upper left of your Fitbit app, then your Charge 6 tile.  Scroll down to Fitbit reminders and alerts and tap on it.  Tap on Reminders to move and change them there.  Just a warning.  I changed mine to try and reproduce your issue.  It took me four times to change them back.

I also moved your post to the iOS app forum, a better fit for this topic.

[Andie65]

Thank you so much!! This looks like it may have worked 🎉