After the latest Iphone IOS upgrade my Alta HR Fitbit won't sync

[MWahle]

After the latest IOS Iphone upgrade my Alta HR Fitbit won't sync. I've tried to restart my Fitbit. I have also deleted  it from my Iphone and unpaired it. But then.....the problem now is that I can't get pass the "I Agree". Nothing happens when I push the button.

Does anyone have an idea of what I can do to reregister my Fitbit Alta HR?

/Maria

[Yahne76]

My Fitbit Alta is failing to sync too after ios 11 upgrade on my iPhone 7

[DebB23]

I can't even get in the app let alone sync it, I'm not amused! What good is a Fitbit without a working app??

[MWahle]

Hi everyone,

I went to Fitbits site and chatted with an agent. What we did was the following:

• Delete your Fitbit from your app - Via your account in the Fitbit app delete your device
• Reset your Fitbit - connect your Fitbit to a computer via the charger cable and reset/restart it.
• Delete the Fitbit app on your phone and install it again

This means that you'll start from the beginning with your Fitbit, but all your information will be there once you have logged in and paired your phone and Fitbit again.

This worked fine for me!

Good Luck!

/Maria

[MarcoGFitbit]

Hello @MWahle, @DebB23 and @Yahne76, have a warm welcome to the Fitbit Community, it's great to have you on board. 

@MWahle, thanks for taking the time to reply and let me know your issue has now been resolved. I appreciate the troubleshooting steps you've sent, I'm sure they will be helpful for many people facing the same situation. 

@DebB23 and @Yahne76, at this moment I would like to suggest you to update the Fitbit app, a new version was released on Sept. 22nd. 

@DebB23, if you're still not able to log in, please restart your password and try to log in again, if you're still getting an error message, please take a screenshot and reply to me with it. 

@Yahne76, if your tracker is still not syncing please restart your tracker, your phone and try to sync again. Additionally I would like to suggest you to set up your tracker as a new device to reset the connection between your tracker and your phone. 

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Yahne76]

@MarcoGFitbit

I already updated the app prior to updating to ios 11

BUT once i turned off Bluetooth and then turned it on again AS WELL AS  close out the app & restarted the app, my Alta is now syncing correctly 

Thanks for the advice & getting back to us so quickly

[MarcoGFitbit]

Hello @Yahne76, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved. I appreciate you've detailed the steps you performed in order for your tracker to be able to sync again, I'm sure they will be very helpful for many members of the Community. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping! 

[Izzybo]

This is so frustrating!!! After the latest IOS update last night my versa won’t sync.  I have turned Bluetooth off and back on, I’ve deleted the Fitbit app (which still failed to solve the problem) and, after deleting and restoring the app again, the app now doesn’t show sleep or steps and won’t let me add them.  I’ve tried to manually add my WiFi to versa but it fails (can’t locate device) even when I’m sitting by my WiFi box.  This is going back to the shop, it is useless without the app!!! Sounds like a widespread problem, shouldn’t it get sorted Fitbit? £200 a pop is not cheap.  I’ve spent hours today trying to rectify this problem 

[MarcoGFitbit]

Hello @Izzybo, thanks for joining us, it's always a pleasure for me to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums, for letting us know about this situation and for listing the troubleshooting steps you've tried so far. Judging for the information you provided, it seems your Versa is not currently linked to your account, which is why you're not able to see the sleep and step tiles and you're not able to add them. The same can be said for the issues related to WiFi on your Versa. At this moment I would like to ask you to try to set up your Versa as a new device in your account by following these steps:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

After setting up your Versa, please follow the steps listed on this article to connect your Versa to WiFi: How do I connect my Fitbit watch to Wi-Fi?

I hope this can be helpful, give it a try and let me know the outcome.