After the update my watch is not turning on

[Sharona37]

I made the update today and somehow the status of the update didn’t match with the app. I tried several times to pair the phone with the watch and my last resource was to restart the watch. After that, my watch is dead. I tried plugging in to the charger but nothing happened. 

[SunsetRunner · Accepted solution]

Hello and welcome to the Fitbit Community @Sharona37 

I’m sorry you’re experiencing issues with your Fitbit Tracker. I would first check to make sure that the gold colored contacts on your charger and you watch are clean. To see how to clean your contact properly please look here: https://help.fitbit.com/articles/en_US/Help_article/2005/?q=Clean&l=en_US&fs=Search&pn=1 After you insure your contacts are clean and your tracker still will not charge please look here for suggestions that may help: https://help.fitbit.com/articles/en_US/Help_article/1190/?q=Clean&l=en_US&fs=Search&pn=1

😃 Please let me know if this helps. Keep me posted 

[SunsetRunner]

Hello again @Sharona37 

I wanted to check in with you to see how your doing. Did my suggestion help you get your Fitbit Tracker charging again? Please let me know 😃

[Sharona37]

Hello, I pressed the 3 buttons for about 5 seconds and it turned on. Thank you all.

[SunsetRunner]

I’m happy to see your up and running again! Happy Stepping! 😃

[MPlace]

Brilliant! Thank you! It works!