After updating to 2.86, the Notifications's red dot is showing up.

[SunsetRunner]

Ever since I updated to 2.86. every time I open the app on my iPad it tells me I have a notification, but when I go to Notifications there is nothing there. On the web page I have no new notifications or messages--in fact, the last notification is more than a year old and the last message is 59 days ago. It certainly looks like you folks broke something with the last update.

Updates: turning bluetooth off makes no difference. I tried logging out and logging back in, and the year-old notifications are now gone--it says No notifications to display--but the red dot is still there. Please make it go away!

Moderator Edit: Clarified Subject + Format.

[MaryVE]

I just came here to report the same issue on iPhone.  Every time I open the app it says there is a new notification.  There isn't.
Started with the latest update.

[WitneyJanet]

Me too, exactly the same. Started after the last update yesterday.

[seantnash]

Exact same issue here too

[RevvedUp]

Same issue here. Looking for answers, so I’m following this thread. Thanks.

[1Melissa]

I’m having this exact same problem

[MarcoGFitbit]

Hello @SunsetRunner, @MaryVE, @WitneyJanet, @seantnash, @RevvedUp and @1Melissa, I hope you're doing well. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, as it seems the issue originated after the latest app update, I'll make sure to forward your report to our team so they can take a better look at this situation. 

Thanks for your patience and understanding, if there's anything else you might want to add or if there's anything else we can do for you, please feel free to reply. 

[Tntpower]

Same here. Just responding so I can follow the thread when there is a bug fix.

[LTRMcrew]

Same issue ugh. iPhone 8

[MarcoGFitbit]

Hello @LTRMcrew and @Tntpower, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have joined the conversation and reported this issue as well. At this moment we don't have a specific timeframe for when this issue will be resolved. However, once we have more to share with you, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, feel free to reply in case can help you with anything else. 

[gmarmy171]

I am having the same issue except that two old messages have reappeared.  One from 83 days ago and the other from 90 days ago.  This is on my iPhone.  I have an Ionic.

[SoCalTony]

Same here. Just chiming in so I can follow the thread

[Mrskoko]

I have the same thing. Just commenting so I can follow thread. Hopefully a fix will be there soon.

[SunsetRunner]

Im having the same issue. Already tried logging out and back in. Any resolution yet?

[MartidR]

Having the same problem. Red dot appears each time I update. Notifications are from April -June. No new ones. Old message shows up from over 80 days ago. Logging out does not work. iPhone 7. 

[MarcoGFitbit]

Hello @SunsetRunner, @MartidR and @Mrskoko, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @SoCalTony and @gmarmy171, I hope you're doing well. 

I appreciate your participation in the Forums, for reporting this situation and for letting us know you've already tried to troubleshoot it. At this moment, our team is aware of this issue and are currently working on it but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. Have a nice day. 

[LTRMcrew]

Mine got resolved last morning with iOS app update to 2.87 (812). Finally.

[gmarmy171]

Actually, mine is resolved as well. I had got used to ignoring the red dot and this time it was an actual new notification.

Thanks!!

Sent from my iPhone, excuse the spelling!

[MarcoGFitbit]

Hello @gmarmy171 and @LTRMcrew, I hope you're doing well. 

I appreciate you have taken the time to let us know your issue has now been resolved, I'm very glad. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[RevvedUp]

The problem has not resolved for me.

Sent from my iPhone