All-day Sync not working properly.

[DogDyer]

My fitbit Alta doesn't automatically sync in the background even though I have "Background App Refresh" selected in my iphone settings and "All Day Sync" selected in the fitbit app. As I only go into the app occasionally my exercise can be several days behind time and my weekly e-mails and friend leagues badly out of date! Not really important, just curious as my wife has the same model of fitbit and phone and hers seems to work fine... Any help much appreciated 🙂

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi @DogDyer. The cause could be a number of things. Tap here for trouble shooting tips. One thing to keep in mind is this — in order for the sync to occur, your iPhone must be in WiFi or cellular range with Bluetooth turned on. Being in WiFi range could be the difference between your sync and your wife’s. Please check out the tips, then let us know how it goes. 

[MarcoGFitbit]

Hello @DogDyer, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SunsetRunner, thanks for all your help. 

@DogDyer, I appreciate your participation in the Forums and for sharing your experience with us. Please note that as @SunsetRunner mentioned, your phone must be in WiFi or cellular data range in order to sync. Now, if you have already tried the troubleshooting steps she kindly posted, please try the following:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Go to the Fitbit app and tap on Account > Your device and enable All-day Sync again.
3. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I ope this can be helpful, give it a try and let us know how it goes!