All friends don’t appear when starting a new challenge

[CaliBabe]

Most frustrating’ when I start a new challenge not all my friends show up on my friends list. My lower stepping friends don’t appear on list, this has been such an inconvenience not being able to invite them to a Daily Goal Challenge or Daily Showdown Challenge, it’s been over a year having this problem! Fitbit why doesn’t your app function correctly? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @CaliBabe, it's nice to see you again in our Community Forums. 

Thanks for the details shared in your post. I understand how you are feeling about this situation and appreciate your feedback as it helps us to keep improving. I recommend trying the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app, log back in to your account and try to invite your friends again. 

For more information about challenges, see What should I know about Fitbit challenges?

Hope this helps!

[CaliBabe]

Sadly it didn’t help!.  

[LiliyaFitbit]

Thank you for your reply, @CaliBabe.

I am sorry to hear the issue persists, thank you for your efforts. Our team will be releasing soon a new version of the Fitbit app which brings fixes to bugs and improvements. I recommend to download it once you see it available to see if that changes anything: How do I update the Fitbit app?

I'll be around.

[CaliBabe]

Thank you’ I’ll keep an eye out for the update.

Sent from my iPhone

[LiliyaFitbit]

@CaliBabe Thank you for your feedback. I hope the issue is resolved with the new update so you can continue enjoying the Fitbit experience and working on your goals. Let me invite you to visit our Health & Wellness board where you can find great tips and encouragement from other members.

See you around.