Alta HR is not able to receive text Notifications.

[Enie]

My iPhone 7 Plus has stopped receiving text notifications from my Alta HR

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Enie, I hope you're having a great day, thanks for joining the Fitbit Community! 

I'll be happy to assist you with the issue affecting Notifications on your Flex 2. Have you restarted it lately? Since when have you been affected by this issue? Are you only having trouble receiving text Notifications? 

Now, for starters, I would like to suggest you to reset Notifications through the Fitbit app so your phone can establish new connection with your device:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History

I hope this can be helpful, give it a try and keep me posted in case you need anything else.

[Enie]

Thank you so much for your help. I fixed the problem. 

[MarcoGFitbit]

Hello @Enie, I hope you're doing well, thanks for taking the time to reply and let me know you were able to fix this issue, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!