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Alta HR is not receiving text Notifications.

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‎07-16-2018 18:01 - last edited on ‎07-17-2018 05:19 by Moderator Alum

‎07-16-2018 18:01 - last edited on ‎07-17-2018 05:19 by Moderator Alum

I don’t receive cell phone messages and text message from my iPhone 8

 

Moderator Edit: Clarified Subject.

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‎07-17-2018 05:21

‎07-17-2018 05:21

Hello @Dpollard51, I hope you're doing well, it's great to have you on board the Fitbit Community! Smiley Happy

 

I appreciate you have brought this to my attention. Tell me, have you restarted your Alta HR lately? If so, I would like to suggest you the following:

 

  1. Restart Notifications inside the Fitbit app:
    • Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
    • Restart your phone
    • Go to the Fitbit app and tap on Account > Your tracker > Notifications and enable them. 
    • When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
  2. Go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:
    • Allow Notifications
    • Show on Lock Screen
    • Show in History.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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