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Alta HR not connecting to Bluetooth on iPhone X.

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‎01-21-2018 04:11 - last edited on ‎01-22-2018 05:22 by Moderator Alum

‎01-21-2018 04:11 - last edited on ‎01-22-2018 05:22 by Moderator Alum

Hello, I have an Alta Fitbit HR, I cannot connect it via Bluetooth to my iphone X.  My iphone X is not picking up "other devices"

 

Moderator Edit: Clarified Subject.

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21 REPLIES 21

‎11-23-2018 13:28

In response to MarcoGFitbit

‎11-23-2018 13:28

Hi. Thank you for this advise. I did follow the steps and even did a brand new account set up and I still only get phone calls. I text notifications.
In the Fitbit app the text and calls are both turned on. What else can I check? Is the Fitbit compatible with the iPhone X ?
Ugh. Just so frustrating. Thanks for any help. Amy.

Sent from my iPhone
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‎11-26-2018 07:45

In response to Mygirl13

‎11-26-2018 07:45

Hello @majara and @Mygirl13, I hope you're doing well, thanks for taking the time to reply. Smiley Happy

 

@majara, I appreciate you have shared your experience and let us know that after getting an iPhone 8 your issue seems to have been resolved, I'm very glad. 

 

@Mygirl13, I appreciate you have already tried the troubleshooting steps provided earlier. Please note the iPhone X is listed as a compatible device. At this moment, I would like to gather some information from you so we can check this further:

 

  • OS version running on your phone. 
  • Tracker version (go to Account > your tracker to get it)
  • App version installed on your phone (go to Account > Help to get it)
  • Exact list of troubleshooting steps you've tried so far. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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