help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR not receiving Notifications.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-19-2018 08:17 - last edited on ‎04-21-2018 11:35 by Moderator Alum

‎04-19-2018 08:17 - last edited on ‎04-21-2018 11:35 by Moderator Alum

I am not receiving my text or call notifications on my fitbit alta hr. I have an iphone 7 amd this just started yesterday. I did all the trouble shooting as mentioned in previous blogs. This is very frustrating!  Why is this feature not working!

 

Moderator Edit: Clarified Subject.

 

Best Answer
0 Votes
1 REPLY 1

‎04-21-2018 11:37

‎04-21-2018 11:37

Hello @Faye2158, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention and for letting me know you've already tried some troubleshooting steps. At this moment I would like to suggest you to go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and make sure the following is enabled:

 

  • Allow Notifications
  • Show on Lock Screen
  • Show in History. 

Then, please check if you're getting Notifications. If not, please reply to me with the exact troubleshooting steps you've already tried so I can determine which steps we should take next. 

 

Thanks for your patience and understanding, give it a try and let me know the outcome! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes