Alta HR not syncing with iPad.

[Nagabhasu]

I paired my altahr to my I pad and it is working I want to set up the same on my iPhone notable to set up how to set up

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @Nagabhasu, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this to my attention. Please note that you don't need to set up your Alta HR on your phone, as it's already set up in your account, when you open the Fitbit app on your phone, the Alta HR should start syncing. However, I would like to suggest you to go to the Bluetooth settings on your iPad and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device before trying to sync your Alta HR with your iPhone. 

If you're still having trouble syncing your tracker, I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.