Alta HR not syncing with my phone.

[gonzo1024]

Having trouble syncing my Fitbit Alta HR to my phone I have tried everything and still not working

Moderator Edit: Clarified Subject. 

[SteveH]

I don't know what you have tried so far (hopefully not everything!) but here are my normal troubleshooting steps for syncing issues:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[MarcoGFitbit]

Hello @gonzo1024, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for all your help. 

@gonzo1024 I appreciate your participation in the Forums and for sharing your experience with us. I wanted to reach out and ask you if @SteveH's troubleshooting steps were helpful for you. If you need further assistance, please let us know, we'll be happy to help. 

Thanks for your patience and understanding, have a great day.