Unable to receive Notifications on Alta HR. - Fitbit Community

Unable to receive Notifications on Alta HR.

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puteri1511

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I'm not getting call notifications on my fitbit, even after switching on the notifications on apps. Using iPhone 7. Plz help.

Moderator Edit: Clarified Subject.

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MarcoGFitbit

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Hello @puteri1511, have a warm welcome to the Fitbit Community, it's great to have you on board!

If your Alta HR is not receiving notification, please try the following:

Restart your Alta HR.
Go to your phone Settings > Notifications > Settings and make sure the following is enabled
- Allow Notifications
- Show in Notification Center
- Show on Lock Screen.

If this doesn't do the trick, let's try resetting Notifications:

Go to the Bluetooth settings on your phone and check if your Blaze is on the list of paired devices. If it is, tap on it and select Forget this Device.
Restart your phone.
Open the Fitbit app then tap on Account > Alta HR > Notifications, a pop-up will appear asking you to pair your tracker, tap on OK and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else!

Marco G. | Community Moderator, Fitbit

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