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Alta HR

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‎12-02-2017 23:09 - edited ‎12-02-2017 23:11

‎12-02-2017 23:09 - edited ‎12-02-2017 23:11

I recently got a replacement Alta hr. I deleted my old Alta hr from the app but now when I open the app, my Account Icon is no longer visible. I deleted the app and re-installed it but nothing has changed. On the screen it says www.fitbit.com/setup but when I click on the link it takes me to the app and I am not given any options for setting up a new device. 

 

My new alta hr is charging now. 

 

How can I get my iPhone 6S to find my new device?

 

A little help?

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‎12-03-2017 20:50

‎12-03-2017 20:50

Hey @MichikoSan21

I don't have an Alta HR, but you may find your answer by searching on this Alta HR forum. 

https://community.fitbit.com/t5/Alta-HR/bd-p/altaHR

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

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