Alta compatibility with iphone 8

[Karlibitme]

Hi! 

I recently purchased an iPhone 8 and cannot seem to sync it with my Alta. My 6s is on the same version of iOS and it works fine, but the new phone won't connect. I've seen this question in some older feeds and have tried a few of the fixes there but it cannot pair with my device. Any ideas? 

[sarah_lin8 · Accepted solution]

Hello @Karlibitme, make sure on your 6s, the Bluetooth is disconnected with your Alta. Click on settings, bluetooth, and the device name then click 'forget this device' (or something along the lines of that) and you should be able to sync from your 8 now. It worked for my Charge HR. Good luck!

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[Karlibitme]

Thank you!!! This worked!