01-04-2018
04:23
- last edited on
01-06-2018
04:06
by
MarcoGFitbit
01-04-2018
04:23
- last edited on
01-06-2018
04:06
by
MarcoGFitbit
My Fitbit Alta won’t synch with my iPhone 7+ since yesterday. Bluetooth working for other things not my Alta. Manual sync not working either?
Moderator Edit: Clarified Subject.
01-06-2018 04:20
01-06-2018 04:20
Hello @Krispycat70, have a warm welcome to the Fitbit Community, it's great to have you on board.
Thanks for bringing this to my attention, have you tried to restart your Alta and your phone lately? If so, I would like to suggest checking the following:
If your tracker is still not syncing, my best recommendation is to set up your tracker as a new device to reset the connection between your tracker and your phone. Don't worry, none of the information already stored in your account will be deleted.
To set up your tracker as a new device:
I hope this can be helpful, if there's anything else I can do for you please feel free to reply.