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Alta turning off every few days

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‎09-21-2016 15:04

‎09-21-2016 15:04

Updated app. Did the re-set with 3 button pushes in 8 seconds. Alta seemed to sync again but now it's turning off randomly every few days. Why? And help please. (Battery is nearly fully charged!)
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‎09-21-2016 15:25

‎09-21-2016 15:25

Alta can hold a charge for about five days @Perkygirl66, there are some factors that may shorten it by a couple of days (like the three or four you are experiencing) - take a look at this help article, which has some details for you to consider for trade off of bells & whistles vs longevity. If you are aware of those details, and your Alta actually dies within 3 days my best advice is to contact our Customer Support team so they can investigate further and make sure you are getting full value.

 

Keep us posted on the outcome, welcome to forums!

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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