Alta won't sync to iPad

[emma.e]

My Alta has stopped syncing to my iPad.

Ive turned off bluetooth on my iPhone and deleted the app to break the connection so its only on my iPad.

Ive re-set the Alta via the charging lead as per info on the troubleshooting section but it still wont sync.  Its also not getting notifications re calls, texts etc even though its set up in the settings..

On the help article it says to

'Fitbit app for iOS

From the Fitbit app dashboard, tap the Account tab, and then tap your tracker to see an option for syncing immediately'.

I do the above but from the account tab i tap on my tracker but there is no option for syncing.

Ive spent over 10 hours trying to sort this and not getting very dishartened.

Any help very much appriciated.  I am getting to the point of taking this back to the shop for my money back!.

[emma.e]

Bump

[DerrickS · Accepted solution]

Hi @emma.e and welcome to the Community!

First I would recommend making sure that your iPad is supported for syncing with Fitbit trackers. Click here to check.

Next, I would recommend either turning off your iPhone's Bluetooth or forgetting the Bluetooth bond between your Alta and iPhone if there is one. If there is a Bluetooth bond between your Alta and iPhone, which is required for call/text/calendar notifications, it will prevent you from syncing with a second mobile device.

If you still can't sync with your iPad afterwards for some reason, I'd then recommend the sync troubleshoots mentioned here.

Hope this helps you out!

[emma.e]

All sorted. Many thanks xx

[ImNayNay]

So you can't follow the fitfit on your iPhone and synchronizedipad at the same time?

[MarcoGFitbit]

Hello @ImNayNay, thanks for joining us, it's great to see new faces around the Community! 

It is possible to sync your Fitbit tracke with an iPhone and an iPad, just remember that it can only sync to one device at a time, meaning that if you want to use your iPad, turn off the Bluetooth on your iPhone and viceversa, that way the Bluetooth signal of the device you're not using won't interfere with the syncing process.

Additionally, if you haven't downloaded the Fitbit app on your iPad yet, please go to the App Store and make sure Iphone Store is selected instead of Ipad Store, otherwise the app won't appear in the list.

I hope this information can be helpful, if there's anything else I can do for you please keep me posted!  

[Lizabilly]

I have tried all the above suggestions- switching off iPad and Bluetooth. Uninstalling and reinstalling Fitbit app but still won't sync with my iPad.  I previously had a Charge HR which I have removed so I know my iPad is compatible.

[MarcoGFitbit]

Hello @Lizabilly, thanks for joining the Fitbit Community, it's great to have you on board! 

Have you tried to restart your Alta and updating the Fitbit app lately? If so and as you have already tried several troubleshooting steps I would like to suggest setting up your tracker as a new device to restart the connection between your iPad and your Alta. Don't worry, this won't remove any of the previous information stored in your account. 

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[Lizabilly]

Many thanks! My Alta is now synced to my iPad- the resetting worked. Great relief 😅

Sent from my iPad

[MarcoGFitbit]

Hello @Lizabilly, have a warm welcome to the Fitbit Community, it's great to have you on board! 

I'm very glad your Alta is now syncing to your iPad, thanks for taking the time to post and let me know this. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Happy stepping.