App Crash When Logging Weight (RESOLVED)

[DerrickS]

Fitbit Update 9/26/16

I'm excited to announce that this problem is resolved with the release of Fitbit iOS App version 2.27.1. Click here to update if you haven't already.

Fitbit Update 9/20/16

It was recently brought to our attention that users running iOS 10 that manually log their weight on the iOS App are experiencing an App crash. This is a known issue that our team is currently working on.

As a short-term workaround while our team works on long-term fix, you can manually logging weight on Fitbit.com. Thanks for bringing this issue to our attention!

[frosty64]

So like may others I have updated to iOS 10.0.1 but the app now crashes when I manually enter my weight. Has anyone else had this issue yet and is there a solution to his yet?

[JuanJoFitbit]

@frosty64 It's great to see you in the Community! I would like you to log out of the app, turn off your phone and turn in back on. Once this has been done, open the app, log in and try logging your weight one more time.

Let me know how it goes my friend! 

[frosty64]

@JuanJoFitbit Hi, Today I have upgraded to the iPhone 7 Plus and so far I haven't experienced this issue on the phone, however it still exists with my iPad Air 2. I have logged out and in again and entered but it still persists, I have also deleted the app and reinstalled but alas the problem is still there. I mostly use the iPhone so I guess it's not so much of a problem anymore.

Cheers 😀

[frosty64]

@JuanJoFitbit I made the mistake of updating the Fitbit iOS app on my phone to version 2.27 and the app now crashes again whenever I manually enter my weight. So I logged out, powered off and on again, re logged in as you suggested but it still crashes. I have also deleted the app and reinstalled it but still the same.

Any other suggestions would be appreciated. 😀

[Aclobos]

@frosty64, I notice a lot of people having lots of problems with converting from Fitbit app version 2.26 to 2.27. You said you have iPhone 7. So when you got your phone did you upgrade to iOS 10 or did it already have version 10 installed? Problems I have been reading are about crashing and steps not tracking ,your the first for crashing when entering your weight. I know it's frustrating and you are probably tired of turning off and on, reinstalling but here is a note that might help.

[Aclobos]

@frosty64, oops here are note
For clarification:
I have an iPhone 6S+.
I upgraded to iOS 10 a few days ago.
I tried everything, nothing worked.
I then found the FitBit app update this afternoon in the App Store, updated it.
After realized it still crashed repeatedly, I did the "forget this device" on my Bluetooth.
Then I deleted the app again.
I downloaded the app in the App Store again.
I opened the app and saw that it was still not syncing but no longer crashed.
I opened the FitBit app and went to "account."
I touched "Set Up a Device" and followed all the directions.
It took a while for the connection.
Then my phone asked me to pair my FitBit with the Bluetooth.
NOW it all works. Hallelujah!

[RodrigoFitbit]

Hey @eeshanagarwal welcome to the Community. I haven't read anything about it so far. Try rebooting your cellphone to see if it makes any difference.

Let me know how it goes!

[dkovax]

I have been having some trouble with the app and the weight function in particular since the update. For me, the app crashes every time I log a weight. As soon as it hit save, the app blinks away and the home screen shows up. It doesn't seem to crash when just scrolling through the weight history or viewing the chart. (iPhone 6 iOS 10.0.1). 

[frosty64]

@Aclobos, thanks I will give this a try 😀

[CallieM]

Hey there Community! Just wanted to give a little update on manually entering weight on iOS 10 leading to a crash. Our engineers are aware of, and currently working on this bug. Thanks @frosty64 and @Aclobos for pointing it out. We will update you here when it's resolved! 

[Allejandra]

I have the same problem

[JuanJoFitbit]

@Allejandra Thanks for joining us in this thread! So sorry to hear that you are also experiencing issues with the app. As my friend @CallieM mentioned, this has been forwarded to our engineering team and updates will be mentioned here. Thanks for reporting this.

If more questions arise, let me know! 

[SunsetRunner]

I have this problem too. I'm glad the log entry is still present, even after the crash, but please don't let that keep you from fixing this bug.

[JuanJoFitbit]

@SunsetRunner Thanks for joining us in this thread! I would like to share this thread by my friend @DerrickS, which explains more info about this issue and also shared a workaround that can be tried in the meantime.

Keep me posted if more help is needed! 

[DerrickS · Accepted solution]

Updating to Fitbit iOS App version 2.27.1 will fix this problem. If you haven't already updated, click here to be redirected to the iOS App Store.

Thanks again for everybody's patience!

[SunsetRunner]

I logged my weight successfully this morning using the app version 2.27.1. 👍🏼

[JuanJoFitbit]

@SunsetRunner Awesome news! So glad to hear that your weight can be logged properly now. Thanks for keeping the update here.

I'd like to invite you to visit our "Discussions" board, where you can share your experiences, meet people and create new topics.

Hope to see you in the Community more often!