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App Crashing when on the Community Feed screen.

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‎10-03-2017 09:49 - last edited on ‎10-04-2017 07:07 by Moderator Alum

‎10-03-2017 09:49 - last edited on ‎10-04-2017 07:07 by Moderator Alum

My Charge 2 updated yesterday morning and last night as I was looking through the Community -- Feed every time I would click on the comments of a picture or post, my app would crash.  I would go back into the app and try to view a friends page and it would crash again, is anyone else having this issue? Or does anyone know how I can correct this issue? 

 

I am using an iPhone 6, iOS 11.0.1

FitBit Version 2.41

 

Thanks in advance for your help!

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎10-04-2017 07:58

‎10-04-2017 07:58

Hello @KTGirl24, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention and for the information you sent about your phone. I'll make sure to forward it to our team so they can take a better look at it. Once I have more information to share I'll update the thread accordingly. 

 

Thanks for your patience and understanding, if there's anything else I can do for you please feel free to reply. Smiley Wink

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎10-11-2017 13:34

In response to MarcoGFitbit

‎10-11-2017 13:34

I still haven't heard anything regarding my issue?

 

Can someone help me?

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‎10-11-2017 18:20

In response to KTGirl24

‎10-11-2017 18:20

Hi,

 

I am also having the same issue. Almost every time I click the back button when looking at a post or a friends profile the app just quits and I have to reopen it. It can also do the same when moving between a challenge page and the list of current challenges. I have tried rebooting my phone (several times), logging out of the app, deleting the app and reinstalling it from the AppStore, these attempts didn't fix the issue. I have an iPhone 6s Plus 64GB with the latest IOS 11.0.3, the Fitbit app is version 2.41 (722) and I have a Charge 2 version 22.55.2 and a Charge HR version 122 if this helps. I also have the app on my iPad Pro 9.7" 128GB which is also running the latest IOS 11.0.3, and this does the same. Also why is there not a full screen iPad app for Fitbit? The problem occurs when I am using WiFi or mobile data.

 

My charge HR is usually not near me or my phone so I don't think is relevant, I only use it now when I need to charge my Charge 2!

 

Hope this helps

Andy

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