App Not Tracking Active Minutes

[KerryP]

Hi.  I own a flex but am waiting on a new one from fitbit as mine has developed a fault.  I added the mobile track facility to my fitbit app this morning in order that i could still track my data when I did my usual walk.  Before I started, I went to add exercise, pressed the run stopwatch button and left the house.  when I got back, I pressed the log button and my activity appears to be there.  However, I am not seeing any active minutes and I was walking for around 1 hr 10 minutes.  How can I solve this?  Thanks.

[MarreFitbit]

Hey you @KerryP it's nice to see you around ! By any chance, did you manually log the activity? Typically, your steps will be recalculated if you manually log an activity as the manually logged activity takes precedence over the steps you tracked while wearing your tracker at that point in time. For example, if I am wearing my tracker and walking and I reach 10,000 steps, then I go to the computer and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many steps you took and it may bring my step count to something below 10,000 steps. To clarify, activities should only be manually logged when you forget to wear your tracker.

Hope this helps!