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App Sluggish after iOS 13 upgrade

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‎10-09-2019 11:26

‎10-09-2019 11:26

I just upgraded to iOS 13 on my iPhone 8.  Since the upgrade, the app has been very slow and sluggish.  The performance is the same on LTE or WiFi.  I have re-booted the phone and deleted and reinstalled the app with no improvement.  Entering food into the app is especially slow.

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3 REPLIES 3

‎10-10-2019 09:41

‎10-10-2019 09:41

Hello @TonyPIowa 

Welcome to the Fitbit Community. I understand your having issues with your syncing being sluggish since the newest iOS update. I hear this a lot since the new iOS update is super pesky about security permissions etc. I have seen that reinstalling your Fitbit app completely greatly improves this issue. You will not lose any data doing this.

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

 

😃 Please let me know if I provided you with the best answer to resolve your issue. 

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‎10-11-2019 06:52

‎10-11-2019 06:52

Hello again @TonyPIowa 

I wanted to check back in with you to see if my suggestion did indeed resolve your issue or are you still experiencing problems.....Please keep me posted. 😃

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‎10-12-2019 19:50

‎10-12-2019 19:50

I too find that entering food is EXTREMELY slow.  I have an iPod 7th Generation, running iOs 13.1.2, and have the latest (absolutely crappy) version of the FitBit app.  The app freezes and stops completely.  Not only that, I don't have the option to Edit my custom foods anymore!!  It's VERY annoying and extremely inconvenient, not to be able to edit custom foods from my iPod.  Was that removed on purpose?  Or is this just yet another glitch with this app?  

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