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App asking me to turn on Bluetooth when Bluetooth is on.

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‎03-23-2018 20:20 - last edited on ‎03-26-2018 06:53 by Moderator Alum

‎03-23-2018 20:20 - last edited on ‎03-26-2018 06:53 by Moderator Alum

Hi support

 

The app keeps on asks ng me to switch on my Bluetooth. But the fitbit device and my phone is connected when I go to iphone settings. 

I tried deleteing the app and reinstalling. But no success what now? 

 

-Christiaan

 

Moderator Edit: Clarified Subject.

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1 REPLY 1

‎03-26-2018 07:10

‎03-26-2018 07:10

Hello @Christiaan, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention, are you getting a banner saying the Bluetooth is off when you open the app even when Bluetooth is on in your phone? If so, please swipe up on your phone for Control Center to display, in here, turn off Bluetooth, wait for 5 seconds, then turn it on and swipe down on the screen while on the app repeatedly until the tracker starts to sync. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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