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App can't find watch!

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‎04-25-2017 12:55

‎04-25-2017 12:55

I have had a charge 2 for a couple of months and it's been working great. Then suddenly the app can't find the watch so won't sync. My charge seems to be working fine and shows my steps but the app stays at zero .... 

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‎04-26-2017 00:17

‎04-26-2017 00:17

The first thing to try when a fitbit misbehaves is a restart using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't connect and sync after that then there are some more things to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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1 REPLY 1

‎04-26-2017 00:17

‎04-26-2017 00:17

The first thing to try when a fitbit misbehaves is a restart using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't connect and sync after that then there are some more things to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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0 Votes