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App closes when trying to change wrist setting for Inspire HR

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‎02-27-2021 12:38 - last edited on ‎02-28-2021 11:38 by

‎02-27-2021 12:38 - last edited on ‎02-28-2021 11:38 by

When I go to change the user arm the app closes and goes back to my home page.

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎02-28-2021 11:36

‎02-28-2021 11:36

Welcome to the Fitbit Community, @Smokey3.

 

Thanks for the details shared in your post. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-28-2021 13:38 - last edited on ‎03-01-2021 16:22 by

In response to LiliyaFitbit

‎02-28-2021 13:38 - last edited on ‎03-01-2021 16:22 by

Support solved a different problem. The app was not showing my activity scores and my tracker was showing 17. We fixed that problem but later I found that I could not change from my dominate arm to the non-dominate. When I tap the inspire icon to go to the level where the selection for the arm to use the app dumps me back out to my home page. I am not sure how we got there but I have tried a number of things but it still will not work. It seamed like the new update 2 days ago was done the just after we got the first problem occurred. I know I am getting very disappointed with the Fitbit application. I am thinking of getting a Versa 3 but I am not sure I want to deal with the app not working.
I only have had my tracker a month so. I hope the whole Fitbit thing is better that my experience so far.

Sent from my iPad

 

 

Moderator edit: personal info removed

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