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App crashes when trying to check sleep graphs

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Since the last update, the ‘Times Awake’ graph has completely disappeared (it’s still there on my iPad which I haven’t yet updated, but is missing some of the older data). Also, when showing the ‘Hours Slept’ bar graph, when I tap and hold on an individual bar, whereas normally this would then display the time slept, it now causes the app to crash. This was also the case with the previous update, with which it also occurred when doing the same on the ‘Times Awake’ bar graph. 

 

Moderator Edit: Clarified Subject.

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I'm also experiencing this issue. My times awake graph looks like this screenshot https://imgur.com/a/ejk09aD (note the crazy numbers on the Y axis). And I do have actual awake times on my "hours slept" graph.

 

Also, if I try to click the arrows to expand the "times awake" graph, the app crashes.

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Hello @aebax, have a warm welcome to the Fitbit Community. It's nice to see you too @Number42, it's nice to see you around. Smiley Happy

 

I appreciate you have taken the time to report this situation. At this moment, I would like to gather some information from you so we can check this further:

 

  • iPhone/iPad model you're using. 
  • OS version running on your device
  • App version installed on your device (go to Account > Help to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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Same problem here, both wife’s Charge 2 and my Blaze. 
Both on iPhone 11, iOS 13.3.

App version 3.12.1 (915)

Sync is fine, every other data area works, but as soon as we go to view sleep logs/analysis it freezes.

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Solution is here: https://community.fitbit.com/t5/iOS-App/App-freezes-when-selecting-the-sleep-icon/m-p/4024397#M12864...

 

There are now three topics on this, needs consolidating.

 

cheers.

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