App crashes when viewing sleep stats

[nmsorensen2]

The sleep function of my iOS app has not worked properly for over a month. I’ve installed at least 3 ‘bug fix’ updates and am up to date but still the app crashes when I try to view sleep stats- all I can see is the stats on the main screen. I’ve been a Fitbit user for many years and have never experienced this sort of long term problem before. Please fix!

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @nmsorensen2.

Thanks for the details shared in your post and for already trying to resolve the issue. If you haven't tried so, please uninstall and reinstall the Fitbit app. If the issue persists, please provide the model of your iOS device and the OS version for further investigation. 

I'll be around. 

[nmsorensen2]

That did it, I’m up and running again for sleep. Thank you!

Nicole

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @nmsorensen2.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!