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App crashes

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‎03-12-2016 16:52

‎03-12-2016 16:52

In the last two days my app has crashed3 times while on 3 separate walks. I use the track exercise function and on each of my last 3 walks the app has crashed. This seems to be a problem since the recent update. I use Apple 5s with iOS 9.2.1
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‎03-24-2016 07:13

‎03-24-2016 07:13

It's nice to see you around more often @lasrme! How you're doing today? Man WinkHave you tried uninstalling and re installing the app? Also, you can follow the steps provided by one of our users in this post. 

 

I hope this helps, catch you later! Robot wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎03-24-2016 16:23 - edited ‎03-24-2016 16:24

In response to MeylinP

‎03-24-2016 16:23 - edited ‎03-24-2016 16:24

@MeylinPI continue to have app crashes, including today. However, that was before I saw this email and the possible solution of disabling the automatic app updates for iOS, iPhone 5s, I will continue to monitor this issue as I continue to use the app in the coming days. I'll let you know if this solves this problem. Thank you for the recent tip.

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‎03-26-2016 04:13 - last edited on ‎11-20-2025 09:20 by Fitbit Moderator

In response to lasrme

‎03-26-2016 04:13 - last edited on ‎11-20-2025 09:20 by Fitbit Moderator

Hey there @lasrme thanks for the update! Man WinkI appreciate you for letting me know you will follow the steps I provided you in my previous post...I really hope they work! Cat WinkAlso, I'd like to invite you to our Discussions board which is the perfect place to share your interests and make new friends here at Fitbit.

Hope you have a great weekend! Man Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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