help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App crashing after latest update (3.39)

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-27-2021 04:55

‎02-27-2021 04:55

Updated fitbit app on my ipad running latest ios, ever since after brining up my account , then clicking on charge 4 icon, app immediately shuts down and disappears.

 

tried deleting app and reloading, still the same.

 

web version still works ok.

 

any ideas anyone?

Best Answer
3 REPLIES 3

‎02-28-2021 14:04 - edited ‎02-28-2021 14:05

‎02-28-2021 14:04 - edited ‎02-28-2021 14:05

Hi @Boomboom21, it's nice to see you again in our Community Forums.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your iPad.
  4. Open the Fitbit app and log back in to your account.

If the issue persists, try to clear your iPad cache by following these steps. 

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎03-05-2021 12:29

In response to LiliyaFitbit

‎03-05-2021 12:29

It is still happening, but only on iPad.

 

New up date works on iphone.

 

must be a compatibility issue with ipad ios?

Best Answer
0 Votes

‎03-05-2021 12:57

In response to Boomboom21

‎03-05-2021 12:57

Thank you for your reply, @Boomboom21.

 

I appreciate the additional details and would like to confirm that this issue has been reported to our team and they are currently investigating it. Please keep an eye on this thread for updates. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes