App crashing after latest update.

[LeePorter]

I try to open the Fitbit app but it immediately closes.  I restarted my phone but that didn't help.

Moderator Edit: Clarified Subject.

[JLeming]

Ditto!!! Please fix this! I just purchased a new Fitbit device, I’d like it to work!!!!!

J. Leming

[jjones_274]

I had the same problem so tried this but unfortunately the app still crashes? What else can I try?

[jjones_274]

Same with me, can’t get mine to fix unfortunately.

[Angpal30]

Same on the iphone xs just crashes ios 13 beta

[Carly_Andrews]

iPhone XR and exact same issue!

[JLeming]

Here’s what I did this morning and my app is work again. Unfortunately, I had to delete the app, reinstall it and sign up for a completely new account using a different email. I lost all my previous data but the app is working again. At least for now. 

[Ladychaos]

I am having this same problem with iOS beta. It just started today. I have a iPad Pro and can download it on there but can’t get my blaze to connect to it. But app works fine on iPad Pro. 

[LucysMom]

I have tried the solution three times and it still keeps crashing! Please help!

[Lwunder]

I have uninstalled the Fitbit app, turned off my iPhone, rebooted and reinstalled with no luck. I have tried several times. Any suggestions? 

Thank you, L

[Danbo82]

Mines doing exactly the same, I’ve spent over an hour deleting, re installing ect with the same outcome over and over again.

[KateFitbit · Accepted solution]

Anyone experiencing an app crash on version 3.6 please try uninstalling and reinstalling your app. 

You can follow the conversation here. 

To keep things organized I'll be closing this thread originally started regarding a separate bug.