App crashing after the latest update.

[fanwatch]

My app asked for a login after a recent update and now having input correct data after 3 tries, it has crashed and now shows nothing. I cannot re-load it from app store either as I have tried this. 

I miss it! And the online account is 4 days out of date! doesnt show my latest 33,000 steps up Snowdon!

please help I like seeing my fit bit data on the phone every day

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @fanwatch, have a warm welcome to the Fitbit Community, it's great to have you on board. 

If the app is crashing and you're still have it installed in your phone please force-close it by double tapping the home button on your phone and swiping up the app. Then open it again and check if it's still giving you a blank screen. If you have uninstalled it and are unable to install it back, please reply to me with a screenshot of the error you're getting so I can check this further. 

I hope this can be helpful, thanks for your patience and understanding. If there's anything else I can do for you, please feel free to reply. 

[dani_gantt]

Hi,  I'm experiencing the same issue. I force closed the app and still was unable to access it. I then deleted the app and I am in the process of reinstalling. The app just says waiting when trying to reinstall. 

Any suggestions?

[Jadearella]

I'm also having this issue. I have force closed, restarted the phone and have uninstalled. I now cannot re-download the app from the App Store. It will not load. This is now the 5th day with no app access on a Utah hiking trip that I specifically bought my Fitbit for.

jade

[MarcoGFitbit]

Hello @Jadearella and @dani_gantt, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks for bringing this to my attention, our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, if you're not able to re-download the Fitbit app, please restart your phone and try again. 

I sincerely apologize for the inconveniences this situation has caused, if there's anything else I can do for you, please feel free to reply. 

[Jadearella]

Marco - 

still cannot not get the app to re-download. I have even tried to remove the history of the app within iCloud and still no luck. I have restarted several times.

jade

[dani_gantt]

I finally got the app to download. Here's what I did:went to the App Store to reinstall, turned off my Bluetooth, closed out of all my apps (double tab on the home screen, swipe up), restarted my phone. Once I restarted my phone the app started to download. After the app downloaded and I logged in I turned my Bluetooth back on. 

Hope this helps!