10-08-2017
15:30
- last edited on
10-09-2017
08:34
by
MarcoGFitbit
10-08-2017
15:30
- last edited on
10-09-2017
08:34
by
MarcoGFitbit
Not sure if anyone else is having this problem but my Fitbit app closes unexpectedly when in use. This started after I upgraded to iOS 11.02.
Also screen locks and I’m unable to scroll.
Moderator Edit: Clarified Subject.
10-09-2017 08:35
10-09-2017 08:35
Hello @Jadenxc, have a warm welcome to the Fitbit Community, it's great to have you on board.
Thanks for bringing this to my attention, I'll make sure to forward the information to our team so they can take a better look at it. Once I have more information to share with you, I'll update the thread accordingly.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
10-09-2017 08:52
10-09-2017 08:52
I’m having this same issue with the crashing after the recent IOS Update.
10-09-2017 09:10
10-09-2017 09:10
I'm having similar issues with the app crashing. It's still crashing after updating to Fitbit for iOS Vers. 2.41.
10-10-2017 05:27
10-10-2017 05:27
Hello @Athena_Love26, thanks for joining the Fitbit Community, it's great to see new faces around. It's nice to see you around too @digsoreos, I hope you're having a great day.
Thank you for reporting this, I appreciate it. At this moment I would like to ask you to update the Fitbit app as we have just released a new version (2.41.1) and monitor it for the next 24 hours to check if it's still crashing.
I appreciate your patience regarding this situation, if there's anything else I can do for you, please let me know.
10-18-2017 23:58
10-18-2017 23:58
The recent update didn’t work. The app still crashes randomly when in use.