10-08-2017
15:30
- last edited on
10-09-2017
08:34
by
MarcoGFitbit
10-08-2017
15:30
- last edited on
10-09-2017
08:34
by
MarcoGFitbit
Not sure if anyone else is having this problem but my Fitbit app closes unexpectedly when in use. This started after I upgraded to iOS 11.02.
Also screen locks and I’m unable to scroll.
Moderator Edit: Clarified Subject.
10-09-2017 08:35
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
10-09-2017 08:35
Hello @Jadenxc, have a warm welcome to the Fitbit Community, it's great to have you on board. ![]()
Thanks for bringing this to my attention, I'll make sure to forward the information to our team so they can take a better look at it. Once I have more information to share with you, I'll update the thread accordingly.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
Best Answer10-09-2017 08:52
10-09-2017 08:52
I’m having this same issue with the crashing after the recent IOS Update.
Best Answer10-09-2017 09:10
10-09-2017 09:10
I'm having similar issues with the app crashing. It's still crashing after updating to Fitbit for iOS Vers. 2.41.
Best Answer10-10-2017 05:27
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
10-10-2017 05:27
Hello @Athena_Love26, thanks for joining the Fitbit Community, it's great to see new faces around. It's nice to see you around too @digsoreos, I hope you're having a great day. ![]()
Thank you for reporting this, I appreciate it. At this moment I would like to ask you to update the Fitbit app as we have just released a new version (2.41.1) and monitor it for the next 24 hours to check if it's still crashing.
I appreciate your patience regarding this situation, if there's anything else I can do for you, please let me know.
Best Answer10-18-2017 23:58
10-18-2017 23:58
The recent update didn’t work. The app still crashes randomly when in use.
Best Answer