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App crashing when tapping on Notifications.

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‎06-03-2019 11:13 - last edited on ‎06-04-2019 06:29 by Moderator Alum

‎06-03-2019 11:13 - last edited on ‎06-04-2019 06:29 by Moderator Alum

Clicking any link on the notifications screen crashes the app.

 

Moderator Edit: Clarified Subject.

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‎06-04-2019 06:32 - last edited on ‎04-28-2024 03:15 by Fitbit Moderator

‎06-04-2019 06:32 - last edited on ‎04-28-2024 03:15 by Fitbit Moderator

Hello @Profphil I hope you're doing well, it's nice to see you around. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to ask you to force-quit the app and if it's still crashing, try uninstalling and reinstalling it. Make sure to sync your Fitbit device before uninstalling it to prevent losing any data.

Thanks for your patience and understanding, give this a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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2 REPLIES 2

‎06-04-2019 06:32 - last edited on ‎04-28-2024 03:15 by Fitbit Moderator

‎06-04-2019 06:32 - last edited on ‎04-28-2024 03:15 by Fitbit Moderator

Hello @Profphil I hope you're doing well, it's nice to see you around. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to ask you to force-quit the app and if it's still crashing, try uninstalling and reinstalling it. Make sure to sync your Fitbit device before uninstalling it to prevent losing any data.

Thanks for your patience and understanding, give this a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎06-07-2019 19:48

In response to MarcoGFitbit

‎06-07-2019 19:48

Thanks. Uninstalling and reinstalling worked.
--
Tom Ryckman
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