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App does not count steps. Help!

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‎06-08-2021 23:17

‎06-08-2021 23:17

I am using the app for counting my daily steps. After i changed my phone to iphone 12 and updated to ios 14.6 the app has not worked. It will not show/count my daily steps.

 

what to do?

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‎06-09-2021 05:48 - edited ‎06-09-2021 05:49

‎06-09-2021 05:48 - edited ‎06-09-2021 05:49

Hello @Petrame and welcome to the Help forum.  I apologize if I am misreading your post.  It sounds like you had your previous phone set up as a device using MobileTrack.  Since you got a new phone, you need to set up that phone to use MobileTrack.  Tap on your profile icon, then + Set Up a Device, then choose MobileTrack and continue.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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