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App freezing on iPhone 7

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‎11-06-2017 06:34 - last edited on ‎11-07-2017 07:11 by Moderator Alum

‎11-06-2017 06:34 - last edited on ‎11-07-2017 07:11 by Moderator Alum

Updated to the latest Fitbit App version through App Store. I'm on IOS 10.3.3. Every time I tried to log-in, the screen froze after I typed a few letters. This happened several times. Once, the screen went blank and I could not access any other app. I shut down the phone and rebooted. I finally gave up. WiFi is off. The problem with the IOS 11 update is not just when people are trying to access Community features. 

 

Moderator Edit: Clarified Subject.

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‎11-07-2017 07:35

‎11-07-2017 07:35

Hello @dlmom, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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