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App is asking me to turn on Bluetooth but BT is on.

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‎10-18-2017 15:16 - last edited on ‎10-19-2017 06:56 by Moderator Alum

‎10-18-2017 15:16 - last edited on ‎10-19-2017 06:56 by Moderator Alum

I got a new phone.  iPhone 8. Had an iPhone 5s. Have the fitbit app transferred.  Logged in to fitbit on my new phone.  It says I need to turn on my bluetooth.  My bluetooth IS turned on.  What's the problem?

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎10-19-2017 07:15

‎10-19-2017 07:15

Hello @NancyRig, I hope you're doing well, it's nice to see you around. Smiley Happy

 

Thanks for bringing this to my attention, at this moment I would like to ask you to restart Bluetooth on your phone by going to your phone Settings > Bluetooth. Turn it off for 15 seconds, then turn it back on. Please make sure to restart it from the Settings and not from the Control Center as this will only disconnect you from the current Bluetooth device and will not restart Bluetooth itself. 

 

If this doesn't work please try the following:

  • Restart your phone
  • Force-close the app by double tapping the home button on your phone and swipe up the app. Then open it again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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0 Votes

‎10-29-2017 16:45

In response to MarcoGFitbit

‎10-29-2017 16:45

It started syncing again the day after I posted this. I have no clue why as I hadn’t done anything different. It seems to be working fine now. 

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‎10-30-2017 05:35

In response to NancyRig

‎10-30-2017 05:35

Hello @NancyRig, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved. I'm glad. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

 

Happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-23-2018 15:06

In response to MarcoGFitbit

‎05-23-2018 15:06

I had the same problem. I tried this suggestion. No cure. Another suggestion was to reset Alta buy purchasing a new charger that had a switch on it which would reset the device. I cured the problem by returning it to Costco.  Problem solved and now i can look at my wrist and tell the time by looking at my Timex. Bye Fitbit. 

Best Answer