App is constantly asking me to turn on Location Services on iPhone

[Padster]

I don't want location services on and have "never" in the app. Yet every time I go to look at the dashboard it requests me to turn on location services. This is very annoying. Why is this happening when it did not until a day or so ago?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Padster, have a warm welcome to the Fitbit Community, it's great to have you on board. 

This seems like a very odd situation, usually this message is only received when you're trying to start a MobileRun activity which requires GPS. However I would like to suggest you the following:

• Force-close the Fitbit app by double tapping the home button on your phone and swipe up the app. If this doesn't work:
• Log out from the app, restart your phone and log back in. 
• Go to your phone Settings > Fitbit > Location Services and select Always. Open the Fitbit app, then go back to Location services and select Never. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Padster]

Thanks. Much appreciated.

Paddy
(Sent on the move)

[MarcoGFitbit]

Hello @Padster, I hope you're doing well, thanks for taking the time to reply. You're very welcome, please don't hesitate to reply in case you need anything else. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members. 

Happy stepping! 

[kteo]

I encountered the same problem but the instructions did not work for me.

What finally worked for me is to turn off 'Bluetooth Sharing' for the Fitbit App (open the iOS Settings App, scroll down to 'Fitbit')

[MarcoGFitbit]

Hello @kteo, have a warm welcome to the Fitbit Community, thanks for joining the conversation and share with us the troubleshooting steps you took in order to resolve this issue on your side, I'm sure this will be very helpful for other members of the Community facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!