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App is not showing my daily totals including hourly steps.

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‎07-10-2017 11:51 - last edited on ‎07-11-2017 05:33 by Moderator Alum

‎07-10-2017 11:51 - last edited on ‎07-11-2017 05:33 by Moderator Alum

My Dashboard stopped updating the quarterly hour steps tracker at 8pm on Saturday (it's mid-day Monday now). I've reset my tracker, restarted my phone and zippo. My main dashboard does show my daily total, but during the work day, I use the quarterly hour tracker to at least hit my 250. It shows when I log in via my laptop at fitbit.com, but I'd really like it working on my phone again. Any suggestions? TIA!

 

Moderator Edit: Clarified Subject.

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‎07-11-2017 06:05

‎07-11-2017 06:05

Hello @m1020_2000, thanks for joining the Fitbit Community, it's great to have you on board. 

 

If the app is not showing your information but the information is showing correctly on the online Dashboard, it' possible the app is not updating the data correctly with our servers in which case I would like to suggest the following:

 

  • Force-close the app by double tapping the home button on your phone and swiping up the app. If that doesn't seem to work:
  • Log out from the app, restart your phone and log bck in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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