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App is showing "Hang Tight" message

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‎09-12-2019 11:14 - last edited on ‎09-13-2019 06:45 by Fitbit Moderator

‎09-12-2019 11:14 - last edited on ‎09-13-2019 06:45 by Fitbit Moderator

My fitbit App on iPhone is hanging with the message "Hang Tight.  We're cleaning things up for you".  I tried many things like restarting the App, restarting the iPhone, etc but nothing helps.

 

Moderator edit: updated subject for clarity

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‎09-13-2019 06:54

‎09-13-2019 06:54

Hi @vbala00. Welcome to the Community Forums!

 

Thanks for taking the time to troubleshoot the Fitbit app, and letting me know the outcome. Usually that message is displayed after updating the Fitbit app, but once the progress bar is completed you'll have full access to your account. May I know if the progress bar gets stuck in the middle of the process? Do you get any other error message on the Fitbit app?

 

I'd recommend to force quit the Fitbit app, make sure the Fitbit app is updated and reboot your phone one more time. If the issue persists or if you get a different message, take a screenshot and attach it in your reply. This way I can further investigate.

 

Keep me posted.

View best answer in original post

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4 REPLIES 4

‎09-13-2019 06:54

‎09-13-2019 06:54

Hi @vbala00. Welcome to the Community Forums!

 

Thanks for taking the time to troubleshoot the Fitbit app, and letting me know the outcome. Usually that message is displayed after updating the Fitbit app, but once the progress bar is completed you'll have full access to your account. May I know if the progress bar gets stuck in the middle of the process? Do you get any other error message on the Fitbit app?

 

I'd recommend to force quit the Fitbit app, make sure the Fitbit app is updated and reboot your phone one more time. If the issue persists or if you get a different message, take a screenshot and attach it in your reply. This way I can further investigate.

 

Keep me posted.

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‎09-13-2019 07:20

In response to LizzyFitbit

‎09-13-2019 07:20

I can see the progress bar moving for a few seconds, but it gets stuck right in the beginning (extreme left).  After that, it just stay there and never progresses.  No other error messages.

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‎09-19-2019 01:44

In response to vbala00

‎09-19-2019 01:44

Reinstallation of the App fixed the problem.

Thank you

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‎09-24-2019 13:16

In response to vbala00

‎09-24-2019 13:16

Hi @vbala00. I'm glad to see you here, and I'm sorry for my delay.

 

I'm glad that the Fitbit app is now working, and thanks for trying to reinstall it in your iPhone. You did a good job! In case you have some spare time, I would like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members.

 

See you around!

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